Managing Your Subscription2020-08-10T14:59:56+01:00

Managing Your Carveco Subscription

How do I transfer my license to another PC?2020-11-27T00:46:04+00:00

You can transfer a license allocation from one PC to another by Deactivating the license you no longer require. Please follow the deactivation steps outlined in our FAQ post: How do I deactivate my software?

How do I manage my subscription?2020-11-26T20:40:24+00:00

You can easily manage your Carveco Subscription two ways:

1. Via Your Unique Email Link

Upon purchasing a Carveco product subscription, look out for an email with the Subject ‘Your Carveco Subscription Purchase‘ from no-reply@carveco.com (see image below).

An example of the email subject line to manage your Carveco subscription

This email contains a ‘Manage Subscription‘ button (see image) which is your unique link to your own dedicated customer portal. From there you can view and amend all aspects of your Carveco Subscription. These include:

  • Your Subscriptions
  • Billing Information
  • Purchase History
Carveco subscription order email example

Haven’t received this email?

Please raise a ticket with our support team via the Carveco Help Centre.

2. Via Your Subscription Store Account

(Existing Subscription Store account required)

If, at the end of the checkout process, you registered for a Subscription Store account – you can access your subscription portal directly on the Carveco Subscription Store using the steps below.

  1. Log into your account on the Carveco Subscription Store
  2. Click on the ‘Manage Subscriptions‘ link (see image)
Customer subscription portal on the Carveco store
How do I cancel my subscription?2020-08-07T15:20:00+01:00

In order to cancel your subscription, you will first need to log in to your account as outlined in the ‘How do I manage my Subscription‘ FAQ post.

Click on Subscriptions in the left hand menu.

Then, under the Actions column, click the Cancel link (see image) next to your active subscription order. You will then be guided through the cancellation process that should only take a few clicks to cancel your subscription.

Cancel Subscription

Please follow the steps through and your Carveco subscription order will be Cancelled.

Can I renew my Carveco Subscription?2020-08-07T15:20:16+01:00

Unfortunately, due to the complexities of our licensing server, we don’t have the capability to renew a lapsed subscription. If your Carveco subscription has lapsed and you wish to rejoin, please place a new subscription order.

Following purchase, you will be given a new licence key to enter into the software when requested.

Can I pause my Carveco Subscription?2020-08-07T15:20:28+01:00

No, unfortunately we don’t have the capability to pause a subscription. If you have cancelled a Carveco subscription, or your subscription has lapsed and wish to rejoin, please place a new subscription order.

How do i receive software updates?2020-10-22T11:08:49+01:00

From Carveco 1.16 onwards (all products) we added the ability for the software to notify users of any updates that become available, from within the software itself. Please click the link from the start page of your software to download any new releases that are available.

For customers updating from versions before 1.16; the update is also available to download via sendowl.com (our software delivery service provider) from your dedicated download portal.

Please use the link within an email to access your personal download page (example shown below). Any previous Carveco emails that contain a link to your personal SendOwl download page (example shown below) – for example a previous update notification, or your original software download email – will automatically direct you to the latest version available.

Subscribers are always entitled to the latest updates we release.

An example of an email to download your software
The software download page on sendowl

You DO NOT have to install each update in order. You can update from any previous version of Carveco to the latest version available to you.

How do i see my next billing date?2020-08-10T17:40:34+01:00

In order to view the date of an upcoming charge for your subscription, you will first need to log in to your account portal as outlined in the ‘How Do I Manage My Subscription‘ FAQ post.

The ‘Next Charge Date‘ column will show you the date of the next scheduled charge for your subscription.

Upcoming charges for your Carveco Subscription

How do i deactivate my software?2020-08-11T16:28:32+01:00

Deactivating your Carveco software will remove the license of Carveco from the computer on which you perform the deactivation. This is a necessary step in the following use cases:

  • To process a refund.
  • To upgrade/downgrade to a different Carveco product.
  • To free up a license allocation, in order to install a Carveco product on an additional PC.

Deactivation Steps

Please ensure your computer is connected to the internet before attempting the steps below.
Your PC will need to communicate with our licensing server to ensure Deactivation is successful.

  • Open your Carveco software.
  • Click on the ‘Help‘ > ‘About Carveco‘ item from the main menu of your software to display the ‘About‘ box.
  • Under your personal license information, click the ‘Deactivate‘  button.

Deactivate Carveco license button

Your Carveco software installation should now be deactivated.

How do I update my card details?2020-08-10T17:57:07+01:00

In order to the payment card details for your subscription, you will first need to log in to your account portal as outlined in the ‘How Do I Manage My Subscription‘ FAQ post.

On the left hand menu, click on ‘Billing Information‘.

Within the ‘Card on File‘ section – click on the ‘Update Card‘ link as highlighted in the image below. You will then be redirected to the secure checkout for RechargeApps (our subscription fulfilment provider) , where you can update the payment details we have for your subscription.

Updating your payment details through your portal

Do i have to re-enter my licence key every month?2020-08-07T15:21:03+01:00

No, as long as your subscription is active. Carveco will continue to work just fine month-after-month without any need to re-enter your license details at the start of each billing cycle.

However, if you have a break in your subscription that results in Carveco being deactivated, you will need to purchase a new subscription and enter in the new license key to continue using the software.

Can I use my subscription on more than one computer?2020-09-01T11:58:59+01:00

You can install, activate and use Carveco on two separate computers. We’re currently unable to provide dynamic licence switching between multiple PC’s, but this is something that we hope to explore in the near future.

Do I need a constant internet connection?2020-11-23T19:17:00+00:00

For Carveco Subscriptions (Maker, Maker Plus, Carveco)

Carveco will need to be connected to the internet when you activate your subscription to allow for communication between your software and our licensing server.  The software can then run happily without an active internet connection for just over thirty-days, before it needs to be reconnected to the internet, to check that you have a valid subscription for the following month. And so on…

For many internet-connected customers with an active subscription, Carveco will seamlessly re-license itself in the background. But if Carveco is having trouble accessing our License server, the software will let you know.

For Perpetual Licenses (Maker Plus, Carveco)

Carveco Perpetual products will need an active internet connection for activating the license on your system. Following that you can happily run your perpetual product without an internet connection. The only exception to this rule would be when installing software updates. Communication with our licensing server will be necessary to check your license entitlement and install any updates. 

How do I change to a different product?2020-08-11T14:23:19+01:00

In order to upgrade/downgrade/change to a different Carveco product, please follow the steps below:

  • Cancel your subscription to your current Carveco software product, by completing the steps outlined in the following posts:
  • Deactivate your your current Carveco installation from within the software by completing the following steps:
    • Open your Carveco software.
    • Select the ‘Help‘ > ‘About Carveco‘ menu item to display the about box.
    • Click the ‘Deactivate‘ button (see image) under your license information. This will allow you to enter a new licence key into the software.

Deactivate Carveco license button

  • Purchase a new subscription to the product you wish to change to and enter you new license key into the software when prompted.
Is there any difference between perpetual and subscription?2020-08-10T18:32:06+01:00

Regardless of whether you choose a Carveco Subscription or Carveco Perpetual, there’s no difference in the software itself. Customers with an active subscription will always have access to the latest Carveco release on-demand, together with all additional updates/enhancements we release during your active subscription term.

Carveco subscription simply offers you a more cost-effective and flexible way to add Carveco to your business.

All Carveco Perpetual purchases come with 12-Months Maintenance as standard. This entitles you to all updates, enhancements and dedicated support for your first year. Following this, you can choose to purchase additional Maintenance on your software or continue to use your software without Maintenance. For more information on Carveco Maintenance, please visit our dedicated Maintenance page.