Support2019-06-12T16:34:18+00:00

Carveco Support

Our team of award-winning agents offers an effective combination of broad customer service expertise and deep product knowledge. We are relationship-focused and committed to ensuring our customers achieve successful outcomes while using our software. Get help by email, chat or phone, find answers through our Community, learn more about popular topics and find resources using our Help Centre, and discover new ways to enjoy our software with our how-to and help videos.

Access The Carveco Help Centre

 

Access Our Dedicated Carveco Help Centre

 

FAQ

FAQ

Feeling lost? Find your way with answers to our most commonly-asked questions.

Visit The FAQ

Dedicated access to the Carveco user community

Community

Whether amateur or expert, connect with the Carveco team and other Carveco users*.

Join The Community

Help Centre Knowledge Base

Knowledge Base

Visit the Help Centre for all Carveco support topics and regularly updated help articles*.

View Help Articles

*Registration required. Please see below for details on how to join.

 

1. How do you provide support?2019-03-07T15:57:03+00:00

Our customer support is provided through a dedicated email addressby telephone, and over online chat. Extended one-to-one support sessions can be scheduled if necessary, and our preferred platform for this service is Microsoft Teams.  

2. How do I join the Community or Help Centre?2019-05-29T14:10:30+00:00

To join or sign-in to the Help Centre and community:

1. Visit the Help Centre. The Sign in to Carveco Support form is displayed:

Carveco Help Centre

2. If you have previously contacted Carveco Support by email and were allocated a support ticket:

  • Click ‘Get a password’.
  • In the Email box, type the email address you used when contacting Carveco Support.
  • Click Submit.
  • Click the link in the verification email you receive from Carveco Support to create a password and sign in.

3. If you have not previously contacted Carveco Support by email:

  • Click ‘Sign-up
  • Type your full name in the Your full name box.
  • Type your email address in the Your email address box.
  • Click Sign up.
  • Click the link in the verification email you receive from Carveco Support to create a password and sign in.

Alternatively, sign in using the email address and password associated with your Twitter, Facebook, Google or Microsoft account.

3. How do I receive Carveco updates?2019-04-19T13:13:55+00:00

Carveco updates are available to download via sendowl.com (our delivery service provider) and notifications of all new releases will be emailed (via sendowl) to the address used for purchase. For more information on all changes we’ve implemented to each new release, please view our Release Notes page. 

4. When will I receive a response to my issue?2019-05-09T11:09:48+00:00

Our (small, yet powerful!…) Support Team is based in the UK, and we attempt to answer all questions and support tickets as soon as possible.

Please be aware that our response times may vary based on the volume of queries and the time of day. We appreciate that our customers are located all around the globe and though we try our best to respond as quickly as we can, we might be asleep(!)

Over the weekend, as responsible partners and parents, we like to spend quality time with our families. So please understand that your issue, though important to us, may not get a response until the following business day.