Here at Carveco, we believe that your investment in our software is more than just a simple purchasing decision, but rather the beginning of a long-term partnership aimed at supporting your business well into the future. Through dedicated support and continuous product updates, our Maintenance program is designed to ensure you get the very best out of our software and your hardware.
Maintenance Customers Enjoy Priority Support Access
Maintenance customers enjoy priority access to our dedicated support team by phone, email, chat and through the Carveco Community.
Customers without Maintenance will only have access to support through the Carveco Community.
While we always attempt to help every Carveco customer regardless of their current Maintenance status, our Maintenance customers will always take priority.
Frequently Asked Questions On Maintenance
No, continuing with maintenance is entirely optional.
We would always encourage renewing your software maintenance, as this allows you to stay up-to-date with the latest software improvements we release and access dedicated, priority support. But, we recognise that every Carveco customer is unique, with similarly differing needs and circumstances.
Nothing. Carveco will continue to work absolutely fine after your initial maintenance period has come to an end. You’ll still have access to all software updates released during your active maintenance period (your first 12-months for example), but any subsequent software updates we release after this time, will not be available to you.
Every Carveco purchase comes with 12-months maintenance included as standard. Following this, you can choose to renew your maintenance plan yearly for £1,000 (GBP), €1,300 (EUR) or $1,600 (USD).
Unfortunately no. We’ve moved away from the older ‘Major Version’ cycle of releasing software, in favour of the more modern Continuous Delivery approach.
This approach allows us to deliver new features and product enhancements to our customers, as soon as they’re ready, rather than storing up the new features for an annual release in the distant future.