Maintenance2020-05-12T12:41:20+01:00

Carveco Maintenance

Here at Carveco, we believe that your investment in our software is more than just a simple purchasing decision, but rather the beginning of a long-term partnership aimed at supporting your business well into the future. Through dedicated support and continuous product updates, our Maintenance program is designed to ensure you get the very best out of our software and your hardware.

All Carveco perpetual & Maker Plus perpetual purchases come with 12-months maintenance

Access the very latest software updates 

Software Development Carveco

Taking a ‘Continuous Delivery’ approach, our Development team is hard at work making improvements to Carveco, every single day.

With an aim to deliver regularly and often, Maintenance customers enjoy access to the latest product enhancements, new features and bug fixes; ready to download, as soon as they’re released.

Users without Maintenance can only access the fixes and updates released while their Maintenance plan was active.

Enjoy Priority Support Access

Maintenance customers enjoy priority access to our dedicated support team by phone, email, chat and through the Carveco Community.

Customers without Maintenance will only have access to support through the Carveco Community.

While we always attempt to help every Carveco customer regardless of their current Maintenance status, our Maintenance customers will always take priority.

Carveco Support

Frequently Asked Questions On Maintenance

 

Do I have to renew maintenance every 12-months?2020-08-11T15:31:24+01:00

No, continuing with maintenance is entirely optional.

We would always encourage renewing your software maintenance, as this allows you to stay up-to-date with the latest software improvements we release and access dedicated, priority support. But, we recognise that every Carveco customer is unique, with similarly differing needs and circumstances.

What happens to my software if I choose not to renew?2020-08-11T15:32:20+01:00

Nothing. Carveco will continue to work absolutely fine after your initial maintenance period has come to an end. You’ll still have access to all software updates released during your active maintenance period (your first 12-months for example), but any subsequent software updates we release after this time, will not be available to you.

How much does it cost to renew my maintenance plan?2020-08-11T15:32:45+01:00

Every Carveco perpetual purchase comes with 12-months maintenance included as standard. Following this, you can choose to renew your maintenance plan yearly for £1,200 (GBP), €1,400 (EUR) or $1,600 (USD).

Every Carveco Maker Plus perpetual purchase comes with 12-months maintenance included as standard. Following this, you can choose to renew your maintenance plan yearly for  $250 (USD).

Can i just purchase a version upgrade?2020-08-11T15:31:47+01:00

Unfortunately no. We’ve moved away from the older ‘Major Version’ cycle of releasing software, in favour of the more modern Continuous Delivery approach.

This approach allows us to deliver new features and product enhancements to our customers, as soon as they’re ready, rather than storing up the new features for an annual release in the distant future.

I’m on subscription, does this include maintenance?2020-08-11T15:33:56+01:00

Yes, subscriptions to Carveco and Carveco Maker Plus factor the cost of maintenance into the subscription price. This means that if you have an active subscription, you will always be entitled to the latest software updates and support for your software.

Can i pick up maintenance after a break?2020-04-12T16:21:31+01:00

You can choose to renew your Carveco maintenance agreement at any time. However, with significant gaps in Maintenance coverage, you may be obliged to cover the cost of Maintenance from when your plan originally lapsed.

How Can I View My Maintenance Date?2020-07-27T23:24:13+01:00

Within your software, access the ‘Help’ menu and click on ‘About Carveco’. This should display your Maintenance Renewal Date and number of days remaining on your Maintenance plan (see highlighted).

How to view your maintenance date within Carveco