Getting Started With Your Software
Thank you for choosing Carveco!
The following guide is to help customers with a Carveco Account get up and running with their software as quickly as possible.
Carveco Accounts are currently only available to customers who have purchased their software via a Sales Partner, a Carveco sales agent, and those who receive their software with select machine tool partner purchases. The steps below will cover how to download, install, activate and manage your software.
1. Download Your Software
To download the software installer from your Carveco account:
- From the sidebar, click the Downloads menu option.
- Click the download icon shown beside the installer you want to download, then choose the location on your computer in which to save the file (.exe).
Please note: Once released, newer installers are added here.
2. Install Your Software
In your downloads folder (or your specified download location), double click on the Carveco Installer to begin the Carveco Setup Wizard.
Choose your preferred language from the drop-down menu to proceed with the installation.
Once complete, click Finish to exit the Setup Wizard.
Carveco should now be installed on your system.
3. Activate your software
When you launch one of Carveco’s software products for the first time following installation, you will be presented with the Welcome Screen as shown in the image below. This screen gives you two options to activate your software.
Log In Using A Carveco Account
- Double-click the Carveco desktop shortcut. When you start your Carveco software for the first time, you are presented with a Welcome screen (as shown).
- Click Log in on the right-hand side. A login prompt is displayed.
- In the login prompt, type the email address and password associated with your Carveco Account.
- Click Log in. The Activate Software screen is displayed with each of your Carveco software licenses listed.
Select an available licence from the list, then click Activate to activate the licence and launch your Carveco software.
4. Help & Support
The Carveco Help Centre & Community is a fantastic resource to get help from Carveco Staff and fellow Carveco users alike. You can submit support requests that are directly linked to your account and it should be your first port of call for any issues surrounding the software, or if you just need some guidance on a specific tool or feature.
Relief Clipart Library
685MB (.exe)
The Relief Clipart Library contains over 600 relief models for you to incorporate into your designs.
5. Download The Relief Clipart Library
All Carveco products come with the Relief Clipart Library of over 600+ relief models.
To import this collection into your software, please click on the button opposite to download and run the installer.
6. Carveco Training
The Carveco Fundamentals training course is designed to give you a solid foundational knowledge in the key tools, features, workflows and techniques of your software.
From working with bitmaps and vectors right through to machining your first designs and following along with sample projects; the Fundamentals training course is an essential learning path for users of all Carveco software.
7. Additional Resources
The Carveco YouTube Channel is home to a growing library of video tutorials, tips, tricks and in-depth projects that cover all Carveco products.
Subscribe to the channel to ensure you never miss a new video!
8. FAQ’s
For Carveco Subscriptions (Maker, Maker Plus, Carveco)
Carveco (Maker, Maker Plus, Carveco) will need to be connected to the internet when you activate your subscription to allow for communication between your software and our licensing server. Afterwards, the software can run without an active internet connection for up to 21 days. The software will then need to reconnect to our licensing server, and check that your subscription is still active.
For most internet-connected customers with an active subscription, Carveco will seamlessly re-license itself in the background. But if your software is having trouble accessing our License server, the software will let you know.
For Perpetual Licenses (Maker Plus, Carveco)
Carveco Perpetual products will need an active internet connection for activating the license on your system. Following that you can happily run your perpetual product without an internet connection. The only exception to this rule would be when installing software updates. Communication with our licensing server will be necessary to check your license entitlements to verify eligibility to install future updates.
At Carveco, we don’t impose any limits on the number of computers you can install your Carveco software on. However, there are limits on how many active software instances you can use concurrently (at the same time). The number of concurrent licenses available to you will depend on which Carveco product you have licensed, either perpetually or on subscription.
If you wish to use your software on any additional computers, you will need to move/ migrate an active license from one computer to another.
This simple license migration process is outlined in this Help Centre post.
For example: a Carveco Maker user might install and activate a license on a home computer and then install and activate a license on a computer in their workshop. If the user then wishes to install and activate a license on a third computer, they will have to deactivate an installation on either of their existing machines. This will effectively ‘free-up’ a license that can then be used to activate their Carveco software on a third machine.
| Carveco Product (perpetual and subscription) | Concurrently Allowed Licenses |
|---|---|
 |
Two Concurrent Licenses |
 |
Two Concurrent Licenses |
 |
One Concurrent License |
Subscription and perpetual product orders can easily be managed via the Carveco Account. Here you can also access all of your licensing information, billing details and purchase history.
If you belong to a company that has purchased software licenses for multiple users, you will need to have admin privileges to do this. If you do not the correct permissions, you will need to contact the designated person within your company to do this for you.
Alternatively, if you have more than one license in order to use the software on different machines at the same time, please ensure that you are using the Carveco Account with admin rights.
If you do not admin rights, you will still be able to see your subscription information but will not be able to amend your subscription or obtain any financial records associated with it.
For more help with your Carveco Account, you can visit our Help Centre by clicking here.
Carveco notifies users of any updates that become available, from within the Carveco software itself. Please click the link from the start page of your software to download any new releases that are available.
The update is also available to download, from the downloads tab via your Carveco Account.
Subscribers are always entitled to the latest updates we release.
You DO NOT have to install each update in order. You can update from any previous version of Carveco to the latest version available to you
Even if you decide not to continue with your Carveco software subscription, we’ll keep your Carveco Account active, so you can easily pick up right where you left off whenever you’re ready to return.
If you would like to delete your Carveco Account, please follow the steps outlined in our Help Centre support article: How do I delete my account.
If you want to change the product that you are on, for example, from Carveco Maker to Carveco Maker Plus, you can do this from inside your Carveco Account. If you have admin rights, you can easily click on the relevant product order in your transactions tab.
If you or your company has purchased more than one software license, you can assign users.
So that your team can get started straight away, please follow the steps below:
- From your Carveco Account, select the Users > User Management sidebar menu option.
- Click Create User. Enter the user’s first and last name, their email address, and specify their Role (Admin or User).
- Click Create User. The user is sent an invitation email.
Please note: Each user must accept their invitation and create an individual Carveco Account to access their software and support services. Those who have not yet accepted are shown as pending.
For customers with access to a Carveco Account (usually through a Sales Partner, direct sales agent, or select Machine Tool Partner), you can download your software from the “Downloads” page in your Carveco Account after you activate your account.
Yes we do.
Online Store
We accept payment by all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. To buy with PayPal, select this option when making your initial software purchase.
Carveco Account customers
If you are a Carveco Account customer, we have implemented PayPal as an approved Payment Provider. If you received your Carveco software from a Machine Tool Partner, you can upgrade or continue your software with PayPal.
Carveco Account customers:
If you are a Carveco Account admin, you can cancel your subscription using the “Transactions” tab in the left menu of your Carveco Account. Select the active subscription you want to cancel and click “Manage.” You will be taken to the “My Subscription Information” page, where you can cancel your subscription or change it to another product.
Your subscription status will be marked as cancelled on both the detailed subscription information page and the “Transactions” page. We will also email you to confirm.
For the best experience, please use a desktop or laptop computer to view your Carveco Account.
For purchases through a sales partner or sales agent:
Please reach out to the sales agent or Sales Partner who sold you the software to update your payment details. Once they have made the updates, you will be able to see the changes on the “My Profile” page of your Carveco Account.
For software received with your new CNC machine:
** Applicable to Onefinity customers on or after the 1st August. **
If you have admin privileges, you can update your payment details in your Carveco Account. Simply log in, click your name at the top right corner, and select “My Profile” from the drop-down menu. Your payment details will be shown on a separate tab at the top of the page.
In order to view the date of an upcoming charge for your subscription or maintenance fee, you will first need to log in to your Carveco Account and go to the “Transactions” option on the left hand side menu. Once selected, you will then be able to see tabs listing any trial, subscription and perpetual orders placed and quickly obtain key information such as the product, ID number and next transaction or renewal date.
We require a secure payment method to help us validate your authenticity (to make sure you’re not a bot). This also helps us limit the creation of spam accounts and guard against the abuse of our software trial periods and redemption codes.
Carveco Online Store Customers:
After you complete a purchase, the Carveco™ software installer is delivered digitally by secure download through our fulfillment partner sendowl.com. You will get immediate access to a download link at checkout and also via email from sendowl.com.
Carveco Account customers:
If you have access to a Carveco Account (usually through a Sales Partner, direct sales agent, or select Machine Tool Partner), you can download your software from the “Downloads” page in your Carveco Account as soon as you activate your account.
You can transfer a license from one PC to another by deactivating the license you no longer need. Please follow the deactivation steps in our FAQ post: How can I deactivate my software?
If you are a Carveco Account customer, we have made it easier to see which computers have the software activated. Current activation details are available for both subscription and perpetual software. To view this information, click the “Manage” button on the relevant software order within your “Transactions” page. The activation details will appear at the bottom of the My Software Information/My Subscription Information pages.
Carveco Online Store
We accept payment by all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. To buy with PayPal, select this option when making your initial software purchase.
Carveco Account customers
We accept payment by all major credit and debit cards, as well as PayPal. We do not currently accept payment via Google Pay or Apple Pay, however we will expand the payment methods accepted over time.
To avoid the frustration of not being able to complete your design, due to a forgotten subscription renewal, we have made it even easier for you. If you are a customer with a Carveco Account, you can continue to use your software without interruption unless you tell us to cancel your subscription or opt to remove your automatic renewal. What’s more, you can choose to manually renew your subscription at anytime from within your Carveco Account so long as the subscription is still active. Should your subscription expire however and you wish to rejoin, please place a new subscription order with Carveco’s direct sales agent or your local sales partner.
To see your subscription renewal details, simply go to your “My subscription Information” page.
Please Note: Only those with admin privileges will be able to amend subscription renewals with us.