Frequently Asked Questions: Support

When will I receive a response to my issue?

2020-08-07T12:36:55+01:00April 19th, 2019||

Our (small, yet powerful!...) Support Team is based in the UK, and we attempt to answer all questions and support tickets as soon as possible.Please be aware that our response [...]

How do I receive Carveco updates?

2020-10-22T10:23:39+01:00April 19th, 2019||

From Carveco 1.16 onwards (all products) we added the ability for the software to notify users of any updates that become available, from within the software itself Please [...]

How do I join the Community or Help Centre?

2020-08-07T12:32:13+01:00April 11th, 2019||

To join or sign-in to the Help Centre and community: 1. Visit the Help Centre. The Sign in to Carveco Support form is displayed: 2. If you have previously contacted Carveco [...]

How do you provide support?

2020-08-07T12:31:05+01:00February 13th, 2019||

Our customer support is provided through a dedicated email address, by telephone, and over online chat. Extended one-to-one support sessions can be scheduled if necessary, and our preferred platform for this service is Microsoft Teams.   [...]