For online store purchases:
In order to view the payment card details for your online store bought subscription, you will first need to log in to the portal as outlined in the ‘How Do I Manage My Subscription‘ FAQ post.
On the left hand menu, click on ‘Billing Information‘.
Within the ‘Card on File‘ section – click on the ‘Update Card‘ link as highlighted in the image below. You will then be redirected to the secure checkout for RechargeApps (our subscription fulfilment provider) , where you can update the payment details we have for your subscription.
For purchases through a sales partner or sales agent:
To update your payment details, please contact the agent or Sales Partner that you purchased your software from and they will be able to update the details for you. Once this is done, you will be able to see your updated payment details on your “My Profile” page of your Carveco Account.
For software received with your new CNC machine:
** Applicable to Machine Tool Partner customers on or after the 1st August 2024. **
If you have admin privileges, you can easily change your payment details in the profile section of your Carveco Account. To do this, you will first need to log in to your Carveco Account. Once logged in, simply click on your name displayed on the top right hand corner of the home page and select “My Profile” from the drop-down menu. Your payment details will be displayed on a separate tab at the top of the page.