If your Carveco product subscription is cancelled – either by you or due to a failed renewal payment, any unused AI credits linked to that subscription are also cancelled following the end of your subscription. However, where a subscription has failed to renew through issues with payment (expired payment methods or failed transactions) we provide a 7-day grace period from the date of your product subscription expiry to account for extenuating circumstances. If you reorder a Carveco subscription within this time, and let us know, your unused credit balance can be manually reapplied to your account. After the 7-day window, any remaining credits are permanently forfeited.
