Generally, credits are non-refundable once used, since every generation has a processing cost. However, we have fail-safe mechanisms in place to ensure that if there are processing issues, the credit charge is usually not processed. In other words, if a generation fails, your credits are typically not deducted at all. In the rare case that a genuine technical issue does result in a credit being taken without delivering a relief, our support team may issue a refund or replacement credits. This ensures customers are protected against faults, while keeping the credit system fair and predictable.
We understand it can be disappointing if the results don’t quite match your expectations. Because AI is still an evolving technology, outcomes can sometimes vary and may be unpredictable. To help you explore the tool’s capabilities – and understand its limitations – we provide 100 free credits so you can try it out before committing further to purchase additional credits.
While we’re continually improving the quality of AI-generated outputs, we’re unable to offer refunds for credit usage based on dissatisfaction with the results.
