Unused credits linked to a cancelled subscription are cancelled at the same time. If your subscription fails to renew due to a payment issue, reach out to us through support if you’re having trouble — we provide a 7-day grace period from your subscription’s expiry, and where there’s a genuine reason for the failed renewal, your unused balance may be manually reapplied once you’ve reordered. After 7 days, remaining credits are permanently forfeited.
